These terms govern your use of the Nexcard mobile app, the website at vcard.niodelta.com, the digital business card pages we host, and the NFC cards and accessories we sell (together, the "Service"). The Service is provided by Nexcard (operated by NioDelta) ("Nexcard", "we", "us"). By creating an account, placing an order or using the Service you agree to these terms. If you do not agree, please do not use the Service.
1. Who can use the Service
You must be at least 18 years old, or use the Service under the supervision of a parent or guardian who accepts these terms. If you use the Service for a company or organisation, you confirm that you are authorised to accept these terms on its behalf.
2. Your account
You are responsible for the details you give us and for keeping your password confidential. Tell us at support@niodelta.com if you think someone else has accessed your account. You can delete your account at any time from the app; deleting it disables your card pages and releases your NFC devices.
3. Your card content
You own the content you add to your cards (text, photos, logos and links). You give us a limited licence to host, display and share that content only to run the Service, for example to show your card page to people you share it with.
You must not publish content that is unlawful, misleading, defamatory, obscene, infringes someone else's rights (including trademarks and copyright), impersonates another person or business, or links to malware or phishing pages. We may remove such content or suspend the card, and where required we will cooperate with lawful requests from authorities under the Information Technology Act, 2000 and its rules.
4. Public card pages
Your card page is public to anyone who has its link, taps your NFC device or scans your QR code. Only add information you are comfortable sharing. You can disable a card or change its details at any time.
5. Free plan and Pro
The core Service (creating and sharing digital cards) is free. We may offer paid features, such as Nexcard Pro at ₹999/year. Paid plans, their price and billing period will be shown before you buy, and you can cancel renewal at any time. Joining the Pro waitlist does not create any payment obligation.
6. Orders, pricing and payment
Product prices are shown in Indian Rupees. GST at 18% and any delivery fee are shown in the order summary before you place the order. Orders of ₹999 and above (before GST) ship free; smaller orders have a ₹49 delivery fee.
We do not take payment online at present. After you place an order our team contacts you to confirm the details and collect payment. An order is accepted only when we confirm it. We may decline or cancel an order, for example if a design breaches section 3, the item is unavailable, or we cannot reach you; if you have paid, we refund you in full.
For personalised cards you are responsible for checking the spelling, details and logo you submit. We print what you approve.
7. Shipping and delivery
We ship within India. Orders are usually delivered in 4 to 5 working days after confirmation; remote areas may take longer. Delivery times are estimates and delays caused by courier partners or events outside our control are not a breach of these terms. You will receive a tracking number once the order ships.
8. Returns, replacements and refunds
Personalised items (cards printed with your name, designation or logo) are made to order and cannot be returned for a change of mind. If an item arrives damaged, defective, or printed differently from the design you approved, email support@niodelta.com within 7 days of delivery with your order number and photos. We will replace it free of charge, or refund you if a replacement is not possible.
Non-personalised items (such as the Classic card, NFC tags and stands) can be returned unused and in original packaging within 7 days of delivery. Once we receive and check the item we refund the product price to the original payment method within 7 working days. Return shipping is paid by you unless the item was faulty.
NFC devices that stop working within 12 months of delivery under normal use will be replaced free of charge.
9. NFC devices
Each NFC device carries a unique code. Once activated it opens the card you choose until you remove it from your account. If you lose a device, remove it in the app (Settings, then Devices) and it stops opening your card immediately. We may disable devices that are used for abuse or fraud.
10. Acceptable use
Do not misuse the Service: no attempts to break, overload or scrape it, no spam through lead forms, no reselling of accounts, and no use that breaks any applicable law. Automated access to the API is allowed only through the official app and website.
11. Our intellectual property
The Nexcard name, logo, app, website design and software belong to us or our licensors. These terms do not give you any right to use them except as needed to use the Service.
12. Availability and changes
We work to keep the Service available but do not promise it will be uninterrupted or error free. We may change or discontinue features. If we discontinue the Service entirely we will give at least 30 days' notice so you can save your contacts.
13. Disclaimers and limitation of liability
Except as stated in these terms, the Service is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential losses, lost business or lost data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 that cannot be excluded.
14. Suspension and termination
We may suspend or close accounts that seriously or repeatedly break these terms. Where reasonable we will tell you first and give you a chance to fix the problem. You may stop using the Service and delete your account at any time.
15. Grievances and contact
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, you can raise a complaint with our Grievance Officer, NioDelta at support@niodelta.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Postal address: Nexcard (operated by NioDelta), NioDelta, India.
16. Governing law
These terms are governed by the laws of India. Courts in India have jurisdiction, without affecting your right as a consumer to approach the consumer commission where you live.
17. Changes to these terms
We may update these terms. If a change is significant we will tell you in the app or by email before it takes effect. Continuing to use the Service after that means you accept the updated terms.